EU Data Act
Data Notice
Last review – 28.11.2025
Pre-contractual information for connected products and related services under the Data Act
If you are considering purchasing, renting, or leasing a connected product from Essity AB or any of its subsidiaries or affiliates (collectively "Essity", "we", or "us"), or if you are considering using a service related to an Essity connected product, this Data Notice (the "Notice") describes how Essity's connected products and related services collect data, the types of data collected and how you, as a user, can access this data in accordance with the Data Act.
General information about data from connected products
Your Essity connected products supplied can generate product data which may be accessed either directly or upon your request (commonly referred to as "indirect access"). Data that is directly accessible (if any) may be viewed, streamed, or downloaded directly without the need to submit a request to Essity. In contrast, data that is indirectly accessible requires you to submit a request to Essity before such data can be obtained.
Find your connected product below to learn more.
| Connected product: Bladder Sensor (TENA SmartCare Bladder Sensor) | ||||
| Is the connected product capable of generating data continuously and in real-time? | Yes | |||
| Is the connected product capable of storing data on-device or on a remote server? | Yes, on device | |||
| Product data – The connected product is capable of generating the following product data: | ||||
| Data types | Format | Estimated volume | Retention period | Access method |
| Ultrasound data / A-traces | Per measurement: text string of 4x list of 256 integers | Approximately 120 measurements per hour | Approximately 3 days | The data is normally1 not accessible to Essity and not readily available for data sharing. |
| Accelerometer data | Per measurement: text string of 3 integers (x,y,z) | Approximately 120 measurements per hour | Approximately 3 days | The data is normally1 not accessible to Essity and not readily available for data sharing. |
| Battery data | Per measurement: text string of battery percentage | Approximately 120 measurements per hour | Approximately 3 days | The data is normally1 not accessible to Essity and not readily available for data sharing. |
| Timestamp | Per measurement: text string of date and time | Approximately 120 measurements per hour | Approximately 3 days | The data is normally1 not accessible to Essity and not readily available for data sharing. |
| Bladder size | Per measurement: text string of integer | Approximately 120 measurements per hour | Approximately 3 days | The data is normally1 not accessible to Essity and not readily available for data sharing. |
| Pre-threshold | Per measurement: text string of percentage | Approximately 120 measurements per hour | Approximately 3 days | The data is normally1 not accessible to Essity and not readily available for data sharing. |
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Access details The technical means and sharing arrangements for access to the described data above are subject to the Essity Data Sharing Agreement. Please note that data classified as trade secrets or security-related data might be subject to additional non-disclosure and safeguard measures as outlined in your contract. When available, requests for data access can be initiated via smartcaresupport@tena.com. Upon your request, Essity will manage your request and e.g., verify your user identity. Note that data classified as trade secrets or security-related data might be subject to additional non-disclosure and safeguard measures stated in your contract with Essity. |
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1 Only upon certain exceptional events will this type of data become readily available (e.g. if the device is in Essity's physical possession). In such exceptional cases the data can be accessed by sending a request to smartcaresupport@tena.com. Please note that this is a rare exception and that this type of data will normally not be readily available.
General information about data from related services
Related services are connected to one or more connected products that generate product data, and the service itself may also produce additional related service data. This data may be accessed either directly or indirectly. Data that is directly accessible can be viewed, streamed, or downloaded without the need to submit a request to Essity. In contrast, data that is indirectly accessible requires you to submit a request to Essity before it can be obtained.
Please note that the types and frequency of data generated by your related service may vary based on factors such as product model or generation, configuration choices, software updates, or technical improvements. For further information, please refer to the product and service description accompanying each specific related service.
Find your related service below to learn more.
| Related service: TENA SmartCare Bladder Sensor Mobile Application | |
| What connected product is the related service linked to? | TENA SmartCare Bladder Sensor (a wearable device designed to monitor bladder filling and provide data to caregivers or users) |
| Product data | |
| Please refer to the relevant table above applicable to the connected product that your related service is linked to in order to receive information about the nature, estimated volume and collection frequency of product data as well as how to access such data. | |
| Related service data – The related service is capable of generating the following related service data: | |
| Data types | Format | Estimated volume | Retention period | Access method |
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- App foreground/background - App start/terminate - Sensor connection status update (connect, disconnect, pairing, forget) - Changing Bladder Size/ pre-threshold/vibration strength - Start/stop position check - Initiate factory reset - Initiate Firmware Update (FOTA) - Critical Error Event |
Dynamic | Dependent on the user interactions | Currently no limit | The data is normally1 not accessible to Essity and not readily available for data sharing. |
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Access details The technical means and sharing arrangements for access to the described data above are subject to the Essity Data Sharing Agreement. Please note that data classified as trade secrets or security-related data might be subject to additional non-disclosure and safeguard measures as outlined in your contract. When available, requests for data access can be initiated via smartcaresupport@tena.com. Upon your request, Essity will manage your request and e.g., verify your user identity. Note that data classified as trade secrets or security-related data might be subject to additional non-disclosure and safeguard measures stated in your contract with Essity. |
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Questions and contact
If you want to exercise your rights under the Data Act or if you have any other questions concerning this Data Notice, please submit your request to: smartcaresupport@tena.com
If you believe there has been a violation of your Data Act rights, you also have a right to lodge any complaints directly with the national data protection authority in your country. For more information on how to submit a complaint please refer to the official website of your local supervisory authority.
